Workplace Culture

What?

Workplace culture is difficult to define as it is essentially intangible.  In a workplace with a “good” work culture typically you will find:

• Staff proud of their workplace
• A positive and focused working environment
• Staff who enjoy coming to work
• Excellent communication
• Respected leaders
• A productive workforce
• Good customer service
• Low staff turnover

Why is workplace culture important?

There are many reasons why workplace culture is important. However, essentially it comes down to the fact that a business with a good work culture is more likely to achieve superior business results and be more resilient through tough periods than a workplace with a weak workplace culture.

This is because in a strong positive work environment:

• Staff will work harder
• Staff are more likely to take ownership of problems (and solve them)
• Productivity levels are higher
• Staff are more professional
• There is a better retention of staff and it will be sought after as a place to work

All of this translates to better customer service, company loyalty and increased profits.

Tips and Tricks To Creating a Positive Work Culture

• Ensure you have an excellent recruitment and induction processes to select the right people for your business
• Offer professional development to your staff to continue upsklling them in their roles
• Reward and recognize your team and individuals. Celebrate achievements publicly
• Deal with poor performers effectively
• Hold an annual staff engagement survey. These should be done confidentially and conducted by a third party

If you are serious about being a profitable, resilient business then get serious about the direction you want the workplace culture to take.